Customer Service Support
Location: Orem
Posted on: April 8, 2021
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Job Description:
Job Description
?Troubleshoot client inquiries via telephone or chat from the
technical support queue
?Deliver outstanding customer service to direct customers in a high
pace contact center environment
?Perform appropriate and timely troubleshooting of technical
issues
?Meet performance standards in productivity and quality set by the
department in a highly metrics driven operation; number of calls,
length of calls, quality scores, and helpful recommendations
?Provide accurate technical solutions in an effort to resolve each
issue upon the 1st call
?Work with customers to describe products and/or services, in order
to persuade potential and current customers to renew or purchase
products and/or services
Required Skills
What you need for this position:
?Be at least 18 years of age
?Strong customer service and tele-sales skills
?Troubleshoot FTP, email, and website connections
?Experience with Web Based Applications & Linux
?Type at least 40 WPM
?Willingness and desire to learn technical concepts such as Domain
registration and basic understanding of web browsers
?Good organizational skills and the ability to multi-task and
prioritize in a high-volume, fast paced environment
?Manage sensitive and critical client information
?Excellent verbal and written communication skills in English
?Problem solving and decision making skills
?Demonstrated good job stability in the past
?A flexible schedule is required for this opportunity! We are a
24/7 company. Must be available for all shifts (24/7 operation)
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Orem , Customer Service Support, PR / Public Relations , Orem, Utah
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