Member Experience Specialist
Company: Vasa Fitness
Location: Sandy
Posted on: May 7, 2024
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Job Description:
POSITION DESCRIPTIONPOSITION TITLE: Member Experience Specialist
(MES)FLSA STATUS: HourlyCOMPENSATION: Base rate of $11.40 per hour,
plus $2 - $4 commission eligibility for memberships and personal
training sales!JOIN OUR TEAMAt VASA Fitness, we want to create an
uplifting experience for everyone by offering inclusive,
accessible, and on-trend fitness. The foundation of our brand is
rooted in a culture centered on unity, passion, love, integrity,
fun, and trust. Because our culture is alive-embodied by members
and team members alike-VASA is a place where lives are changed
because of authentic connections made within our supportive
community.BENEFITSWe offer a competitive, all-encompassing benefits
package which includes healthcare benefits for employees who work
20+ hours per week. All employees receive two complimentary gym
memberships-one for themselves and another to give away-plus 401k
options.30+ hours per week employees: Paid Time Off (hourly),
Health, Dental, Vision Benefits and Paid Parental Leave (in
addition to above)40 hours per week employees: Flexible Vacation
Plan (salary) & Paid Holidays (in addition to above)Come join VASA
Fitness and work with a passionate, fun, and united team!We are
proud to be a 'Great Place to Work' certified company!PURPOSEThe
Member Experience Specialist is responsible for delivering a fun
and meaningful experience to our members and guests every visit.
This includes greeting our members in a friendly manner, creating
personal connections with them, ensuring problems are reported in a
timely manner, organizing equipment, and keeping the club sparkling
clean. This is accomplished through the execution of our
operational standards. The MES team is responsible for creating a
great first impression of VASA Fitness, selling memberships,
driving upgrades, and touring guests and members around the
gym.DELIVERABLESDemonstrates a genuine, kind attitude when
interacting with Guests and Members.Greets guests and members with
a smile, eye contact, and courteous tone.Ability to anticipate
guest and member needs and respond accordingly by providing clear
direction, accurate information, and support through our tools and
technology.Be familiar with our membership plans, pricing,
amenities, add-on options, and class formats.Provide club tours
following the Guest to Member Journey, sell memberships, help
members upgrade, book personal training consultations (PTC), and
sign members up for personal training.Consistently find ways to
improve the Guest and Member experience by sharing member feedback
with leadership and collaborate with their team to implement
ideas.Execute daily responsibilities to VASA's high standards,
which is done by following guest and member check-in processes and
procedures, completing daily cleaning and hourly club walks,
restocking merchandise, and processing REVIVE
sales.Requirements:COMPETENCIESStrong verbal communication
skillsDemonstrates professionalism: Is punctual and has a
professional appearance.Comfortable with multi-taskingCan work with
minimal supervision.Results-focusedUnquestionable personal code of
ethics and integrityQUALIFICATIONS1+ year of customer service
experience in retail, restaurants, or a similar in-person-based
service industry preferred1+ year working with and contributing to
a successful team.1 + year sales experience preferred.Personal
interest in health, wellness, fitness, and nutritionBilingual
preferred (but not required)CPR preferred (but not required)Must
pass a background check.This position description intends to
describe the general nature and level of work being performed by
people assigned to this job. It is not intended to include all
duties and responsibilities. The order in which duties and
responsibilities are listed is not significant.VASA Fitness is an
Equal Opportunity EmployerCompensation: $11.40 per hour +
Commission Opportunities!by Jobble
Keywords: Vasa Fitness, Orem , Member Experience Specialist, Other , Sandy, Utah
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