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Location: Orem
Posted on: May 23, 2023

Job Description:

POSITION SUMMARYThe Lead Server is responsible for providing service to the community residents by serving meals and assisting other kitchen staff with light meal preparation assistance and clean up. This individual must be able to effectively communicate both in written and oral form. The Lead Server assists the Foodservice Director of Covington Senior Living in the evaluation of operational performance, quality of service, and delivery and competitiveness with other area communities. This person must have excellent leadership skills to aid in motivating and developing the resident staff. This individual must be highly organized and possess outstanding interpersonal skills with a high level of energy and enthusiasm. ESSENTIAL FUNCTIONS The Lead Server reports to the Food Service Director and is responsible for carrying out the primary duties of food preparation as outlined by the Executive Director/Assistant Executive Director of Covington Senior Living. These essential functions include, but are not limited to:

  • Demonstrate positive interpersonal relations in dealing with employees, residents, residents' families, visitors, and coworkers in a professional and confidential manner.
  • Initiate and participate in quality assurance and quality improvement activities based on the four components; resident satisfaction, employee satisfaction, process/system refinement, and financial impact.
  • Demonstrate the ability to embrace and project the values of the community: compassion, positivity, respectful communication, responsibility, trust, community, safety, respect, teamwork, partnership, service, integrity, efficiency, and financial responsibility.
  • Provides training and leadership to the serving staff.
  • Oversees the scheduling of the wait staff
  • Runs the staff when the manager is not on duty.
  • Directs other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
  • Acts as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
  • Ensure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
  • Communicates accurate and pertinent information regarding resident's well-being.
  • Ensure that standards and objectives for safe food handling are met.
  • Apply problem solving and conflict resolution skills when needed.
  • Work to establish a group culture to enable Covington Senior Living to function as a whole. - - DUTIES The Lead Server is expected to perform position-related duties that include, but are not limited to: - - - - - - - - - - - - - - Dietary
    • Complete all tasks communicated to prepare kitchen and dining room for resident meal times. - For example: - rolling silverware, setting tables, folding napkins and other such tasks.
    • Greet residents in the dining room, take orders for meals and answer questions about meal selections. - Serve residents their daily choices and clear tables when they are finished. -
    • Accommodate resident and community guests in the dining room and ensure such meals are properly billed for.
    • Retrieve dishes and utensils following meals and ensure all dishes and utensils are washed and properly sanitized.
    • Deliver Room Trays and retrieve all community dishware from resident apartments.
    • Provide residents with snacks as requested from the kitchen.
    • Assist in planning and executing of special event and holiday buffets.
    • Deliver Staff meals to breakroom.
    • Ensure compliance to policies related to safe food handling and infection control.
    • Bring the Executive Director/Assistant Executive Director's attention to any deficiencies that may arise and correct as necessary.
    • Ensure compliance to policies relating to work site safely, blood-borne pathogens, hazard communication.
    • Ensure compliance with respect to risk management; death, the dying and the aging process; fire safety; disaster preparedness; residents' rights; and grievance procedures.
    • Assist during a state survey or other in-house inspection of records as necessary. Regulatory and Legal POSITION SPECIFICATIONS - - - - - - - Essential Qualifications - - - - - - - - - - - - - Education/Certification
      • High School diploma or equivalent.
      • A certification from a physician, nurse practitioner, or other health professional to verify no communicable diseases, open skin lesions, or any other health problems that would interfere with job performance.
      • No previous felony conviction, or conviction for fraud of the federal government.
      • CPR certified and first aid certification.
      • Criminal background check (BCI).
      • TB test.
      • Food Handlers Permit.
      • 18+ years of age.
      • One year of experience in the food service field preferred.
      • Successful completion of Covington Senior Living training program. - - - - - - Skills/Abilities
        • Knowledge of the assisted living care industry.
        • Excellent leadership skills.
        • Decisive, well-informed, decision-maker.
        • Ability to communicate effectively in written and oral form.
        • Capacity to work effectively with different types of people.
        • Ability to work efficiently and professionally under pressure with time constraints.
        • Ability to calmly handle stressful situations.
        • Demonstrate organizational capabilities.
        • Knowledge of food safety. Preferred Qualifications
          • Well-rounded with developed outside interests. POSITION ENVIRONMENT This position requires the ability to work under time pressures, and the ability to interact with a diverse group of individuals. Physical demands include moving boxes, light equipment and supplies, and operating kitchen equipment. Standing for long periods of time (up to 2-4 hours per day) may be required. Lifting, up to twenty-five pounds, on a regular basis is required. Occasional lifting and carrying of items up to fifty pounds is also required. Requires hearing to normal range and corrected vision. The kitchen aid facilitates and participates in menu planning on behalf of Covington Senior Living. This position is an exempt position under the FLSA and does require overtime in order to accomplish those duties outlined and to complete projects. Occasional stress related to multiple responsibilities is anticipated. -

Keywords: COVINGTON SENIOR LIVING - OREM, Orem , Server, Other , Orem, Utah

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