Customer Relations Specialist
Company: Careerbuilder-US
Location: Orem
Posted on: January 24, 2023
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Job Description:
As the Customer Relations Specialist (CRS) you will serve as the
primary point of contact for your assigned customer base and are
responsible for providing the highest level of service throughout
the life cycle of the order, from inception to the collection of
payment. As the Customer Relations Specialist you will act as the
liaison between the customer, sales, and internal operations teams
to ensure all customer requirements are met.Essential Duties and
Responsibilities:Generate quote requests and communicate with
salespersons and customers regarding quotes and any other
applicable information. This will require the CRS to gain and
demonstrate proficiency with the technical aspects of the product
including size, shape, finishing requirements, color
considerations, adhesive, application concerns, etc.Initiate
prepress requests for proof creation of new and revised items and
verify for accuracy prior to submission to the customer.Create and
maintain item records within the ERP system to confirm all current
specifications are captured to successfully produce the
product.Conduct contract review to verify correct pricing from the
customer PO to the price table created in the ERP system for each
item.Maintain customer records within the ERP system; contacts,
specific requirements and quality standards.Process customer orders
by gathering item and order specifics and entering into the ERP
system in an accurate and timely manner.Effectively manage finished
good inventory for assigned customer base by conducting regular
data analysis to maintain appropriate stock levels.Build and
maintain good customer relationships both externally and
internally.Communicate with production, prepress, and shipping
regarding the status of orders, customers requests, and other
applicable information.Interact directly with the Sales Team and
Customers in gathering information for various processes.Receive
and respond to all customer inquiries in a timely, efficient and
knowledgeable manner.Initiate proactive follow-up with customers to
ensure their needs are being met.Address all incoming complaints by
actively participating in the quality investigation, and guiding
resolution processes to a proper and satisfactory closure.Update
job knowledge by participating in educational
opportunities.Participate in continuous improvement projects and
strategic initiatives.Job duties listed are subject to change at
the supervisors discretion and include but are not limited to the
above list.Requirements:Education and Experience:High School
diploma or equivalentSome college coursework preferredMinimum of 5
years progressive experience within a similar Customer Service
Specialist role, preferably in the printing industryJob Knowledge,
Skills, and Abilities:Customer relationship management
skillsExcellent verbal and written communication skillsAble to
think creatively to address challenges and solve problemsBe
proactive and take initiativeAble to work collaboratively with
othersWilling to give 110% effort to ensure customers are 100%
satisfiedOrganized and detailed with strong ability to multi-task
and prioritize competing requests to ensure deadlines are metAble
to work in a fast pace environment with changing requirementsHave a
working knowledge of decimals, fractions, percentages, and the
ability to read ruler measurementsHigh competency level on computer
and software skills compatible with job responsibilities; MS Office
products, EFI ProductsSupervisory Responsibilities:NoneTraining
Requirements:Willing to attend required training courses or
sessions related to the job as assigned.Travel Requirements:May
include occasional travel to customer facilities or off-site
seminars and training.Physical Demands:Sitting, standing, and
repetitive tasks of working at a computer.Some light office lifting
(max 25 lbs.) is required.Pass a pre-employment drug test and
subject to random drug screening.Work Environment:Primary work
environment is an office.Exposure to dust and noise in the
production environment.Warehouse environment temperatures may be
influenced by outside temperatures.Personal Protective
Equipment:Closed toed shoes are required in the production
area.Fortis Solutions Group is committed to a diverse and inclusive
workplace. We are an equal opportunity employer and therefore, do
not discriminate on the basis of race, national origin, gender,
gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status.%10544703%
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Keywords: Careerbuilder-US, Orem , Customer Relations Specialist, Other , Orem, Utah
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