Customer Support Representative - UK

Company: SecurityMetrics
Location: Orem
Posted on: August 4, 2022

Job Description:

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team! We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!ResponsibilitiesProvide basic customer support and account maintenance via phone or emailScope customers to determine their PCI Self Assessment Questionnaire typeHelp customers navigate and understand the PCI Self Assessment QuestionnaireRequired Skills and ExperienceBasic computer skills (i.e. typing, email, web browser)Basic understanding of networks and network devicesAbility to troubleshoot account issuesDesire to learn and growExcellent written and oral communication skillsAbility to listen to, comprehend, empathize, and resolve customer's needs and concernsPreferred Skills and ExperienceFamiliar with PCI-DSSFamiliar with LinuxBasic understanding of HTMLExperience working in a Call CenterExperience dealing in Customer ServiceThis is a UK shift position. Schedule is 4:00am - 1:00pm (MST) M-F.

Keywords: SecurityMetrics, Orem , Customer Support Representative - UK, Other , Orem, Utah