Customer Support Coordinator

Company: Blue Raven Solar
Location: Orem
Posted on: July 31, 2022

Job Description:

Job Description Customer Support Coordinator Job Level: Entry-Level Location: Orem, UT Shift: Full-time/Part-time (25-40 hours) Compensation: $14-16/hour Full-Time employees will receive: Paid time off, Health, Dental, Vision, Life and Accident, Life Insurance, HSA Savings Account, 401k Position Summary: Our Customer Service Representative works directly on the Support team. They play a crucial role in the operations of the company. They need to communicate effectively with customers, sales representatives, installers and co-workers, but unlike other environments this isn't just about taking phone calls. We balance an environment of not only communicating with multiple individuals, but working on account workflows off the phone as well. Individuals applying for this role should be focused at all times on closing the loop and ensuring a great experience for all. They must have a high attention to detail and be resilient when faced with challenges and setback. This is a varied role with strong potential for growth. Essential Duties: Spend 30-40% of the day communicating through phone, email, and text with sales representatives and customers. Develop a working knowledge of Blue Raven Solar's process and the solar industry to effectively communicate and educate customers. Multitask in a high-volume work environment without sacrificing quality. This includes completing all work with 95% accuracy and meeting all written and verbal communication quality expectations with a 90% rating weekly within 3 months. Keep commitments to customers and sales reps Minimum Qualifications: Communicating well with people of varied backgrounds over phone and email Valuing and providing strong customer service to stakeholders Taking initiative to meet goals and contribute to team performance Thinking critically to discover and solve complex problems ZIR Company Description We're one of the fastest-growing companies in Utah (6 on Utah Business's Fast50) with tons of opportunity and a great culture. We were also recently ranked 20 on Glassdoor---s Best Places to Work in 2021 list. We have an awesome work place with tons of fun benefits like unlimited food and snacks, an on-site gym, free lunch every Friday, and so much more More importantly, we're a great place to grow your career, learn new skills, and take on additional responsibility.

Keywords: Blue Raven Solar, Orem , Customer Support Coordinator, Other , Orem, Utah