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Customer Support Specialist

Company: NorthStar Home
Location: Orem
Posted on: January 16, 2022

Job Description:

CUSTOMER SUPPORT SPECIALIST
WHAT YOU WILL DO:As a Customer Support Specialist, you will work in our Orem corporate office, assisting our customers by providing customer support to our Home Security and Automation customers. Customer Support specialists take inbound customer calls and provide technical assistance to our customers over the phone and via chat. Each Customer Support Specialist is responsible for providing an excellent customer experience. You will have the opportunity to be a dynamic part of a problem-solving team.Our ideal candidate will have technical aptitude and troubleshooting. Prior home security and automation industry experience is a plus but not a requirement. Also, we are offering a $500 bonus after the first 30 days of employment. This entry-level position pays $14 to $17 per hour depending on experience with medical benefits after 90 days and the opportunity to earn more and advance within the department.
CUSTOMER SUPPORT SPECIALIST COMPENSATION:


  • $14/hr base pay (DOE)
  • $2-3/hr performance pay, which is dependent on your own performance
  • Spanish speaking - extra pay
  • Commission opportunities on top of base wage
  • Full-time (30-40 hours per week)
    WHAT NORTHSTAR BRINGS TO THE TABLE:
    • Benefits after 60 days for full-time (Medical, Dental, Vision, Life)
    • Paid time off for full-time
    • Gym membership
    • Dynamic company culture
    • Casual dress code
    • Flexible work schedule
    • Monthly speakers and free catered lunch
    • Pickleball court, shuffleboard, ping pong
    • Regular company activities
    • Employee recognition program
    • Opportunities to serve others and the community
    • New, comfortable work environment
    • Office conveniently located between BYU and UVU
      WHAT YOU SHOULD BRING TO THE TABLE AS A CUSTOMER SUPPORT SPECIALIST:
      • Fluent in English, both verbal and written (bilingual Spanish-speaking is a plus)
      • Excellent verbal and written communication
      • Ability to handle difficult situations and escalated customer calls
      • Demonstrated ability to work independently
      • Technically minded with the ability to troubleshoot
      • Comfortable using a computer and learning our software platforms
      • Ability to type 40 WPM
      • Excellent attendance
      • Ability to multi-task
      • Must be able to pass a background check
      • Must be at least 18 years old
        WHAT WILL HELP YOU EXCEL AS A CUSTOMER SUPPORT SPECIALIST (NOT REQUIRED):
        • Basic understanding of NorthStar or connected home industry
        • Prior telephone tech support experience
        • Ability to relate with customers
        • Obsessed with giving our customers the BEST service
        • Desire to join a team and continue making NorthStar an awesome place to work
          WHO IS NORTHSTAR:For more than 20 years, we have been providing families with less worry and more life while staying true to our core values of integrity, accountability, and service. The connected home industry is rapidly growing, so it is the perfect time to join us!
          WHY CHOOSE NORTHSTAR:At NorthStar, we believe that our relationships will help us work together to consistently deliver the best service to our customers and create a work environment people want to be in. We offer opportunities for personal and professional development and the chance to be part of a team. Year after year, our employees rate the work environment, flexible schedules, and the people they work with as their favorite parts of working at NorthStar.
          Learn more about NorthStar and what we do at www.northstarhome.com.NorthStar is an equal opportunity employer and promotes a drug-free workplace. Background checks and drug testing are required.

Keywords: NorthStar Home, Orem , Customer Support Specialist, Other , Orem, Utah

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