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Patient Access Coordinator (Timpanogos)

Company: Centauri Health Solutions
Location: Orem
Posted on: January 15, 2022

Job Description:

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500--- list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview:
Patient Access Coordinators build meaningful relationships with hospital patients and provide the highest level of concierge service while assisting patients coordinate follow up care. Patient Access Coordinators serve as compassionate guides and empathetic communicators who improve patients' lives every single day. Patient Care Coordinators work collaboratively onsite at our hospital clients and will receive extensive training and on-site support from leaders.
Please note that due to client agreement obligations, we are unable to interview current HCA employees *
Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date.The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=BfwHUzQPHSo

Role Responsibilities:
Serve as liaison for client, account representatives and managers, while effectively interfacing with internal and external team members and hospital staff
Identify additional opportunities to add value with patient needs
Complete insurance verification processes and obtain insurance authorizations, referrals, and treatment consultations
Obtain diagnosis information and/or CPT code as necessary to complete the insurance authorization process
Create, maintain and monitor patient logs and procedures scheduled for assigned physician practices
Consistently exhibit commitment to departmental goals, objectives, standards, policies and procedures
Leverage provided technology and process workflows to maintain accurate records
Ensure data integrity and compliance with state, federal, and other regulatory agency requirements
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand, and agree to security policies and complete all annual security and compliance training
Role Requirements:
2+ years of customer service experience
Must be able to work onsite client facility
Outstanding communication skills and desire to provide excellent customer service
A passion for patient advocacy and the desire to help someone every day
A strong work ethic, ability to work independently
Solid computer skills and the ability to multitask while working in a fast-paced environment
A positive outlook and eagerness to learn
Consistent punctuality and attendance
Healthcare, patient contact, data entry and medical terminology experience a strong plus
Final candidates will be required to successfully complete a background check process and pre-employment drug screening
We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

Keywords: Centauri Health Solutions, Orem , Patient Access Coordinator (Timpanogos), Other , Orem, Utah

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