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Payment Solutions Specialist

Company: LendingClub
Location: Orem
Posted on: January 9, 2022

Job Description:

LendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future all in a fair, transparent, and affordable way. Today were Americas largest online credit marketplace, facilitating billions of dollars in loans annually, and were leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.

About the Role
Here at LendingClub, we take pride in helping our customers (members) through our ethos of service: Lending Care. We seek individuals who are beginning their career, inspired by our vision, and embody our values.

By joining the Payment Solutions Team youll have the opportunity to assist members who have fallen behind on their payments. In this role, youll think critically to provide solutions for members to get back on track to good financial health through best-in-class customer service and three simple principles: Build a Relationship, Make It Easy, and Think Ahead.
What You'll Do
Act with integrity, honesty and knowledge that promote the culture, values and mission of LendingClub
Work in a fast paced, high volume environment as part of a team where performance excellence and people centric values are core to our success
Make inbound and outbound collections calls while maintaining Lending Care principals Build a Relationship, Make it Easy, and Think Ahead
Help members sort through their available options and make a decision that best benefits them financially, as well as emotionally
Work with members to assess options and develop solutions for past-due balances and ensure our members have a clear understanding of their payment options with LendingClub
Handle difficult conversations with the ability to overcome objections
Be solution oriented with the ability to de-escalate challenging situations
Simplify complex processes and make them easier for our members
Contribute to a positive team environment by recognizing alarms or changes in morale and communicating them to your Team Lead
About You
You are looking for a career-track, professional environment with great benefits in which to excel, learn, and grow
Passionate about providing a welcoming experience to our members over the phone in a fast-paced contact center environment
Help us build upon our foundation of Lending Care and champion LendingClub values and mission
Adapt to new situations by thinking on your feet
Goals/metrics oriented and comfortable working in a driven/competitive environment
Excited to work in a feedback rich environment
Translate feedback to actionable results and dedicate time to your professional development
Understand the value of empathy when it comes to providing service
Continue to learn the business and take ownership of your role and responsibilities
Can be flexible with your schedule, have the availability and can work early mornings or later evening and possibly weekends if asked or needed
Maintains regular and punctual attendance and can follow a consistent daily schedule
Preferred (but not required) Experience

Experience in banking and/or finance
Familiar with CRM platforms
Collections experience in a high-volume environment
Customer Service/Contact Center work experience
What we value...

Doing what's right: Committed to acting with honestly, integrity and in the best interest of our customers
Know your stuff: We are a data-driven business. Each of us must be an expert on our areas, continuously rooted in a deep understanding of the data
Be confident with humility: We are exceptionally capable individuals who put our egos aside and focus on our collective goals
Make impossible happen: We look beyond what is possible today to create new and better ways to deliver value for our customers
Evolve with purpose: We embrace and create change. While we set our strategy for the long-term, we stay flexible to adapt to new opportunities
Act like an owner: We take ownership and hold ourselves accountable to our commitments and actions
Why you should join...
A great place to build your career
We want you to learn and grow with us. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality
Individual perspectives and experiences make us and our business betterthere is no typical LendingClub employee. We encourage everyone to voice their opinions, while retaining the humility to listen and accept other viewpoints. Employee resource groupslike our womens, veterans, Latinx, and LGBTQ groupsoffer more ways to feel connected and supported within our LendingClub community.

You are worth it
We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes

Compensation includes a base hourly rate plus performance pay structure
This range combines hourly rate and performance pay at various levels of performance: $16.50 - $30/hr
Generous paid time off for hourly team members
401(k) match up to 4% or $5,000 per year
Wellness program with cash incentives and more!
Perks with purpose
We also offer a wide range of onsite perks to help you get the most out of your day.

Onsite gym, locker room, showers and a bike room
Public Caf in the building
Light-filled, colorful workspaces that encourage collaboration and innovation
Restaurant pads, covered parking
Basketball courts and open field for sports activities
BBQ area
Healthy snacks and drinks

Keywords: LendingClub, Orem , Payment Solutions Specialist, Other , Orem, Utah

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