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Customer Service Associate

Company: NutriGold, Inc
Location: Orem
Posted on: June 12, 2021

Job Description:

NutriGold, Inc., a fast-growing supplements company based out of Orem, Utah, is looking for a customer-oriented service representative with excellent communication skills. A customer relations associate will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If you are a detail oriented multi-tasker who can solve complex issues while delivering world-class service, and energized by the prospect of working in a fast-paced, dynamic, achievement-oriented environment, then you will love working with us.


  • High School Diploma OR Associate's Degree
  • 2+ years experience in customer relations or related field
  • Knowledge of vitamins/supplements preferred, but not required
  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Exceptional phone skills
  • Ability to prioritize, multitask, and complete multiple assignments promptly
  • Ability to work independently or under direct supervision
  • Willingness and ability to work as part of a team
  • Familiarity with a multi-line phone system
  • Proficient in MS-Office suite (e.g. Word, PowerPoint, Excel), and
  • Proficient in Google Suite (e.g. Gmail, Docs, Sheets)

Job Responsibilities

  • Answer incoming and make outgoing calls to customers. Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by following communication procedures, guidelines and policies.
  • Assist customers with placing orders online, over the phone, or via email.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Serve as a ‘Brand Ambassador’ by emulating the qualities that make the company successful (integrity, compassion, open-mindedness, mutual respect, and commitment to excellence)
  • Ability to learn and retain in-depth product information
  • Stay up-to-date on company products and empower customers to make informed purchasing decisions.
  • Attract and retain potential customers by answering product and service questions; provide value-added customer experience benefits (e.g. making relevant product suggestions, up-selling, cross-selling).
  • Create and maintain records of customer interactions, transactions, comments, product returns, and complaints.
  • Handle customer complaints and provide appropriate solutions and alternatives in a timely and effective manner; follow up to ensure resolution.
  • Track lost/stolen orders/packages, send replacement packages, file timely reports/claims, and ensure customers' concerns are resolved to their complete satisfaction.
  • Contribute to the team effort by meeting and exceeding customer service goals
  • Perform other duties as assigned by management

Job Status

This position is Hourly (Non-Exempt), between 7:00 AM - 5:00 PM, Monday – Friday.


A comprehensive compensation package that includes:

  • Competitive pay (negotiable for the right candidate)
  • Paid holidays (including paid leave on birthday)
  • Opportunity to accrue paid time off (up to 10 days off the first year, 15+ days thereafter)
  • Performance bonuses
  • Group health, dental, vision, and life insurance benefits available
  • Wellness perks, professional development
  • Complimentary company products

Keywords: NutriGold, Inc, Orem , Customer Service Associate, Other , Orem, Utah

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