OremRecruiter Since 2001
the smart solution for Orem jobs

Customer Service Associate

Company: NutriGold, Inc
Location: Orem
Posted on: June 12, 2021

Job Description:

NutriGold, Inc., a fast-growing supplements company based out of Orem, Utah, is looking for a customer-oriented service representative with excellent communication skills. A customer relations associate will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If you are a detail oriented multi-tasker who can solve complex issues while delivering world-class service, and energized by the prospect of working in a fast-paced, dynamic, achievement-oriented environment, then you will love working with us.

Requirements

  • High School Diploma OR Associate's Degree
  • 2+ years experience in customer relations or related field
  • Knowledge of vitamins/supplements preferred, but not required
  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Exceptional phone skills
  • Ability to prioritize, multitask, and complete multiple assignments promptly
  • Ability to work independently or under direct supervision
  • Willingness and ability to work as part of a team
  • Familiarity with a multi-line phone system
  • Proficient in MS-Office suite (e.g. Word, PowerPoint, Excel), and
  • Proficient in Google Suite (e.g. Gmail, Docs, Sheets)

Job Responsibilities

  • Answer incoming and make outgoing calls to customers. Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by following communication procedures, guidelines and policies.
  • Assist customers with placing orders online, over the phone, or via email.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Serve as a ‘Brand Ambassador’ by emulating the qualities that make the company successful (integrity, compassion, open-mindedness, mutual respect, and commitment to excellence)
  • Ability to learn and retain in-depth product information
  • Stay up-to-date on company products and empower customers to make informed purchasing decisions.
  • Attract and retain potential customers by answering product and service questions; provide value-added customer experience benefits (e.g. making relevant product suggestions, up-selling, cross-selling).
  • Create and maintain records of customer interactions, transactions, comments, product returns, and complaints.
  • Handle customer complaints and provide appropriate solutions and alternatives in a timely and effective manner; follow up to ensure resolution.
  • Track lost/stolen orders/packages, send replacement packages, file timely reports/claims, and ensure customers' concerns are resolved to their complete satisfaction.
  • Contribute to the team effort by meeting and exceeding customer service goals
  • Perform other duties as assigned by management


Job Status

This position is Hourly (Non-Exempt), between 7:00 AM - 5:00 PM, Monday – Friday.

Benefits

A comprehensive compensation package that includes:

  • Competitive pay (negotiable for the right candidate)
  • Paid holidays (including paid leave on birthday)
  • Opportunity to accrue paid time off (up to 10 days off the first year, 15+ days thereafter)
  • Performance bonuses
  • Group health, dental, vision, and life insurance benefits available
  • Wellness perks, professional development
  • Complimentary company products

Keywords: NutriGold, Inc, Orem , Customer Service Associate, Other , Orem, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Orem RSS job feeds