OremRecruiter Since 2001
the smart solution for Orem jobs

Customer Service Agent CDD

Company: Bbsi - Orem Ut
Location: Orem
Posted on: June 10, 2021

Job Description:

Job DescriptionRole DescriptionThe Customer Service Agent performs the pivotal role of addressing and troubleshooting customer issues and complaints. This will require the agent to possibly create, support, and troubleshoot orders while providing professional service to all inquiries and complaints.Reports To: Customer Service ManagerRole Responsibilities Communicate with customers via telephone, email, or online chat to provide support and information on products or services. Collect and enter orders for new or additional products or services, including replacements, cancellations, and additions to orders. Field customer questions and complaints; when the issue is beyond the representatives knowledge or access, forwards to the appropriate staff. Ensure that appropriate actions are taken to resolve customers problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments using ticket management software. Validate customer issues following appropriate steps as outlined in training procedures. Use knowledge of a specific product or service to answer inquiries or to forward to the appropriate staff as needed. Performs other related duties as necessary or assigned.Education and Experience High School Diploma or equivalent. Customer Service Experience. Knowledge of guns and gun parts (Preferred).Required Skills/Abilities: Excellent computer skills including adaptability to order and inventory databases. Ability to multitask. Critical thinking and problem-solving skills. Able to type minimum 40 wpm. Able to maintain professionalism under possibly stressful circumstances. Great interpersonal and communication skills (verbal and written). Experience working in a fast-paced and continuously changing environment.Company DescriptionBBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldnt see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success.by Jobble Associated topics: call center associate, client service, customer care, customer care associate, customer service specialist, internship, representative, service agent, telephone service representative, tsr

Keywords: Bbsi - Orem Ut, Orem , Customer Service Agent CDD, Other , Orem, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Orem RSS job feeds