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Senior BDX Field Technician (27798)

Company: Blendtec
Location: Orem
Posted on: June 10, 2021

Job Description:

Blendtec is an awesome place to work. See why!

Blendtec is a growing global health company, a leader in marketing premium blenders and kitchen innovations to over 80 countries around the world. Blendtec is the first and only company to offer a commercial grade, safe, reliable high speed blender with the quietest, but most powerful motor on the market.

Job Summary

Troubleshoot and manage product/part performance issues in the field. This position includes traveling nationwide to various locations. Can work remotely from any US location, so no need to relocate. Provides extensive technical support to customers via email or phone to troubleshoot dispensing machines and jar problems. Assembly or repair of dispensing units, working on the assembly line or repair bench when in Orem, Utah office.

Essential Functions

  • Troubleshoot and manage product/part performance issues in the field. Travel may be required 50-75% of time and includes traveling nationwide to various locations.
  • Coordinate travel including scheduling flights, car rental and hotel reservations. Accurately submit paperwork such as service reports and travel expenses in a timely manner.
  • Obtaining and fulfilling orders and/or contracts for services under Dispensing Service Manger's direction.
  • When not in field, provides extensive technical support to customers via email or phone to troubleshoot dispensing machines and jar problems.
  • Performs repetitive light electronic and/or electro-mechanical assembly to produce or repair dispensing units.
  • Confirms that needed parts and tools are available to complete orders for the day
  • Fastens parts together with bolts, soldering iron, screws, speed clips, rivets, or other fasteners. May use a combination of hand, pneumatic, electric, chemical, or hydraulic tools to perform tasks.
  • Performs visual inspections using touch, smell, sight, and hearing to validate and confirm product quality, and is held responsible for the quality of assembled parts.
  • Assist the Dispensing Service Manager with any other special projects as needed.


Knowledge, Skills, and Abilities

  • Ability to read and perform basic math calculations easily.
  • Ability to use hand tools and small power tools.
  • Ability to assemble small technical parts
  • Must have strong general mechanical skills.
  • Ability to concentrate in a busy work environment and be detail-oriented in order to maintain a high level of quality, keep accurate accounts of time and production, keep production on schedule, and maintain a safe working environment.
  • Ability to work with various personalities while maintaining cooperative working relationships.
  • Must have effective communication skills for interaction with customers.
  • Must be dependable, responsible, and willing to learn new technologies/innovations.
  • Must be able to troubleshoot issues with minimal direction and independently to identify and correct issues.
  • Must be able to read engineering drawings, control plans, deviations, and build parts according to the production order.
  • Must have knowledge of / and field experience with flexibility and willingness to travel.

Education/ Experience

  • High School Diploma, GED or equivalent; one year of related experience; or equivalent combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit for more than 6 hours per shift.
  • Ability to fully use hands.
  • Reach with hands and arms.
  • Talk and/or hear.
  • Walk or move from one location to another.
  • Periodically may need to climb, balance, stoop, kneel, or crouch.
  • Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description.

Blendtec is one of the fastest-growing product brands anywhere - and, to hear it from our hundreds of employees - one of the most desirable places to work. We have expanded our Orem facility and have many current and anticipated job openings. At its core, Blendtec is innovation. With our greatest satisfaction coming from embracing new ideas, improving upon old ones, and, ultimately, making even better blenders. If you want to make a direct impact on company success... If you crave a pace that keeps up with your own personal drive... That's what you'll find when you blend your own skills with the Blendtec ideals of innovation, quality and humanity.

Please read on to learn more about what it means to work at Blendtec. We look forward to getting to know you!

We offer great benefits to our employees: medical and dental insurance; professionally managed 401k; no cost life insurance for employee and dependents; short and long term income replacement disability insurance; incentive pay; employee discounts on company products; available three weeks of paid time off; education reimbursement; free blender; massage therapist; on-site medical clinic; fitness center; employee lunch cafeteria.

Blendtec runs criminal background checks, drug screening and E-verify on each new hire.

Keywords: Blendtec, Orem , Senior BDX Field Technician (27798), Other , Orem, Utah

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