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Customer Service (CSR) & Dispatch Rep

Company: Expert Services Plumbing Heating Air & Electri
Location: Orem
Posted on: June 7, 2021

Job Description:

Expert Services - Plumbing, Heating, Air, & Electrical is calling all customer-oriented professionals who are interested in a part-time Customer Service (CSR) & Dispatch Rep job in the Orem, UT area to apply to join our amazing office teamWHY YOU SHOULDWe are an established company in an essential industry that invests in our team and offers real opportunities for career growth. We pay our Customer Service (CSR) & Dispatch Rep a competitive experience-based pay Our team also enjoys great benefits, including a company-matched 401(k), medical and dental options, a VASA gym membership, paid company holidays, paid vacation, weekly company meals, and other company events. We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue readingABOUT EXPERT SERVICES - PLUMBING, HEATING, AIR, AND ELECTRICALExpert Services - Plumbing, Heating, Air, and Electrical is a full-service plumbing company that has been offering quality plumbing services across Utah for over 10 years. Our services cover all areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. Expert Services - Plumbing, Heating, Air, & Electrical has a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and our work hard to provide industry-leading home services. Which is why we provide excellent pay, amazing benefits, and supportive company culture.ARE YOU A GOOD FIT?We are looking for dispatchers who have excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service (CSR) & Dispatch Rep / Dispatcher position todayWHAT WE NEED FROM YOU AS A CSR & DISPATCHERYou will answer service-related calls, accurately enter data, and book appointments appropriately as a Customer Service & Dispatch Rep. You are careful to prioritize calls as you assign them to technicians. Once assigned, the technicians will count on you to fill them in on every specific job-related detail in order to provide a world-class customer service experience. Making sense of the scheduling for customers and technicians alike, you will move things around based on workload and availability. From scheduling unfinished or sold work, to resolving customer concerns, you juggle multiple tasks without sacrificing customer service.Willing to be cross-trained in other related positions, you don't mind helping out around the office. You enjoy communicating with clients, managing schedules, and ensuring a great experience from the first phone call to the follow-up. If you can do those things and meet the following requirements, we would be happy to have you as part of our teamHigh school diploma or equivalentThe ability to pass a background check and periodic drug testsStrong customer service skillsThe ability to type 35-45 WPMAn understanding of computer softwareMust be clean-cut, have a professional appearance, and be comfortable working in a tobacco-free facilityPrior customer service experience preferred. However, we will train the right up-and-coming dispatcherLocation: 84057 by Jobble

Keywords: Expert Services Plumbing Heating Air & Electri, Orem , Customer Service (CSR) & Dispatch Rep, Other , Orem, Utah

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