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Customer Experience Specialist

Company: National Processing
Location: Orem
Posted on: June 6, 2021

Job Description:

We are seeking a friendly Customer Experience Specialist to join our growing team! You will be responsible for helping customers by providing product and service information, on-boarding new customers and resolving technical issues. Training will be provided but must have prior customer support experience.


We are one of the nations highest rated credit card processing companies and we pride ourselves in excellent customer service. Were a small, fun team of professionals who work hard and have fun in the process. Room for growth and opportunity to work in different roles. Applicant must be willing to undergo a background check, prior to employment at National Processing.


Responsibilities:

  • Handle customer inquiries and support requests
  • Onboard new customers
  • Process account applications
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • 2+ years experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Attention to detail and organization skills
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Phones skills are a must

Job Type: Full-time
Salary: $32,000 to $36,000 yearly, DOE
Benefits:

  • 401k Matching
  • Paid Vacation
  • Health Care Reimbursement Program

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Keywords: National Processing, Orem , Customer Experience Specialist, Other , Orem, Utah

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