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Customer Service Representative

Company: Capital Community Bank
Location: Orem
Posted on: June 6, 2021

Job Description:

Solar Loans is seeking a motivated individual to join our growing company as a customer service representative.

The Customer Service Representative is the Bank's primary front-line customer service representative and is responsible for creating a welcoming environment and positive impression for our customers. The position contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make internal and external customers feel they belong and are important to the Bank.

Major and Essential Job Responsibilities

  • Help customers over the phone; answering on the first ring if available.
  • Respond to customer emails.
  • Maintain a tracking log of all incoming customer requests and resolutions
  • Assist customers with routine solar loan account-requests such as: General customer service, Payment processing and reconciliation, payoff requests, UCC-3 lien releases, and UCC subordinations.
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
  • Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary.
  • May input, maintain, and/or delete credit card transactions.
  • Contact customers to obtain necessary signatures and documentation on accounts due to an exception or missing information.
  • Work with title agencies, law firms, and other financial institutions on subordinations or payoffs.
  • Actively participate in training programs to maintain and acquire additional job knowledge and skills.
  • Maintain the highest level of confidentiality with all information obtained.
  • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
  • Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
  • Ensure that policies and procedures are administered consistently and in accordance with all applicable Federal and State laws and regulations.
  • Communicate clearly and effectively with co-workers, customers and external service providers to respond to inquiries and resolve problems.
  • Complete all assigned training in a timely manner.
  • Other duties as assigned.

Minimum Job Requirements - Preferred Skills/Experience

  • Prior experience in a customer service environment.
  • Willingness to learn and a fundamental curiosity about banking and loan servicing.
  • Experience with bank loan and core systems preferred. Experience with other bank loans and documentation systems may be substituted.
  • Financial institution experience preferred.
  • Demonstrated competency with Microsoft Office Suite.
  • Detail oriented and analytical thinker.
  • Strong organizational and problem solving skills.
  • Ability to multitask in a dynamic environment.
  • Effective verbal and written communication skills.
  • Ability to work independently, as well as part of a cohesive team.
  • Ability to meet bonding requirements for employment purposes.

About Us

As a community-focused financial institution, Capital Community Bank (CCBank) reflects the positive nature of its native Utah. We pride ourselves on providing a fun and friendly atmosphere, where employees are encouraged to come together as a team. Our bank is progressive with new technology and on-the-job training, retaining current employees and continually adding new positions. Offering competitive employee perks and a beneficial wellness program, CCBank is an inclusive, growing organization that offers a thriving culture and opportunities to earn a living.

Keywords: Capital Community Bank, Orem , Customer Service Representative, Other , Orem, Utah

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