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Customer Support Moves Specialist

Company: NorthStar Home
Location: Orem
Posted on: June 6, 2021

Job Description:

CUSTOMER SUPPORT MOVES SPECIALIST

NorthStar is hiring! Due to Covid-19 we are taking extra steps to protect our candidates, employees and customers.

WHO IS NORTHSTAR:

For more than 20 years, we have been providing families with less worry and more life while staying true to our core values of integrity, accountability, and service. The connected home industry is rapidly growing, so it is the perfect time to join us!

WHY CHOOSE NORTHSTAR:

At NorthStar we believe that our relationships will help us work together to consistently deliver the best service to our customers and create a work environment people want to be in. We offer opportunities for personal and professional development and the chance to be part of a team. Year after year, our employees rate the work environment, flexible schedules, and the people they work with as their favorite parts of working at NorthStar.

WHAT YOU WILL DO:

As a Customer Support Moves Specialist you will work in our Orem corporate office assisting our customers requesting a transfer or move of their system over the phone. You will a variety of responsibilities including customer service, technical support, and administrative casework. You will have the opportunity to be a dynamic part of a problem-solving team! This position is more administrative with telephone customer support. Prior home security and automation industry experience is a plus, but not a requirement.

WHAT NORTHSTAR BRINGS TO THE TABLE:

Benefits after 60 days Full-Time (Medical, Dental, Vision, Life)

Paid time off & paid holidays

Gym membership

Dynamic company culture

Casual dress code

Flexible work schedule

Monthly speakers and free catered lunch

Pickleball court, pool table, ping pong

Regular company activities

Employee recognition program

Opportunities to serve others and the community

New, comfortable work environment

Office conveniently located between BYU and UVU

WHAT YOU SHOULD BRING TO THE TABLE AS A CUSTOMER SUPPORT MOVES SPECIALIST:

Fluent in English, both verbal and written (bilingual Spanish-speaking is a plus)

Excellent verbal and written communication

Ability to handle difficult situations and escalated customer calls

Demonstrated ability to work independently

Technically minded with ability to troubleshoot

Comfortable using a computer and learning our software platforms

Ability to type 40 WPM

Strong work ethic

Positive attitude

Excellent attendance

Ability to multi-task

Problem-Solving skills

Must be able to pass background check

Must be at least 18 years old

WHAT WILL HELP YOU EXCEL AS A CUSTOMER SUPPORT MOVES SPECIALIST (NOT REQUIRED):

Basic understanding of NorthStar or connected home industry

Prior Administrative assistant experience

Prior telephone tech support experience

Ability to relate with customers

Obsessed with giving our customers the BEST service

Desire to join a team and continue making NorthStar an awesome place to work

CUSTOMER SUPPORT MOVES SPECIALIST COMPENSATION:

  • $12-14/hr base pay (more if experienced)
  • $2-3/hr performance pay which is dependent on your own performance
  • Tier level testing available to increase hourly wage
  • Spanish speaking - extra pay
  • Commission opportunities on top of base wage
  • Full-time (30-40 hours per week)

Learn more about NorthStar and what we do at .

NorthStar is an equal opportunity employer and promotes a drug-free workplace. Background check and drug testing are required.




Job Posted by ApplicantPro

Keywords: NorthStar Home, Orem , Customer Support Moves Specialist, Other , Orem, Utah

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