Customer Enablement Consultant - Office Hours/Ask an Expert - Spend
Company: Workday, Inc.
Posted on: June 6, 2021
Do what you love. Love what you do.
At Workday, we help the world's largest organizations adapt to
what's next by bringing finance, HR, and planning into a single
enterprise cloud. We work hard, and we're serious about what we do.
But we like to have fun, too. We put people first, celebrate
diversity, drive innovation, and do good in the communities where
we live and work.
About the Team
Customer Enablement at Workday is all about our customers - we
create programs to help them drive business value from their
Workday applications. As part of Customer Enablement, the Office
Hours team/Ask an Expert team is responsible for delivering a high
quality consulting experience ranging from feature demonstrations
to answering complex how-to questions. Team members say that the
breadth of services keeps the job exciting and fresh.
Locations: This position can be located at our corporate
headquarters in Pleasanton, CA or any metro market in North
Office Hours/Ask an Expert is an appointment-based consulting
service designed to assist customers with how-to questions, to
provide feature demonstrations to existing customers and to guide
customers in their own configurations.
Our Consultants have a deep understanding of Workday Financials
applications. In this position, we are looking for expertise in the
following Functional Areas:
Bank Account Configuration/Routing Rules
Match Rules/Bank Reconciliation
- Supplier Accounts
Expense Report Processing and Repayments
Credit Card Processing
- Travel Booking Records
The willingness to learn quickly and the ability to clearly
articulate and demonstrate solutions is a key component of the
role. The work is fast-paced and the questions varied - the ability
to think on your feet and provide sound advice is paramount. Your
ability to communicate and demonstrate software will be
In addition to staffing Office Hours/Ask an Expert Requests, the
Customer Enablement Consultant, will have the opportunity to also
participate in in other Enablement Programs such as:
Next Level presentations (one hour detailed feature
Enablement Workshops (2 to 3-day multi-customer facilitation
that includes feature familiarization, demonstrations and
activities as well as coaching customers as they configure in their
Jumpstarts (one-on-one customer design workshop).
Review and Recommend (configuration and business requirements
reviews with a detailed follow-up deliverable calling out
opportunities for optimization).
- Deployments (full deployment of a feature like Expenses,
Projects or Procurement).
Major Responsibilities Include:
Conduct pre-appointment research to ensure understanding of
Conduct Office Hours appointments providing guidance and
demonstrations depending on the questions
Develop and deliver Customer Enablement programs as outlined
above, including end-to-end feature deployments.
Clearly and effectively communicate answers, solutions and
Drive creation of new, value-add programs to drive customer
- Keep up to date with industry practices in financial related
domains and be able to engage with the client on those topics.
We are looking for someone who has the following:
3+ years of consulting experience in change management or
5+ years of software consulting and deployment experience on
large enterprise projects
Ability to gain a thorough understanding of Workday concepts as
new features are released in areas of core Financials, Procurement,
Inventory, Financial Reporting, Projects, Revenue, or Spend
Management as well as new features released for Workday core
Certified or ability to certify in Workday Financials and to
deploy the solution.
Capable of influencing, interacting and collaborating with
senior executives, internally and externally.
Capable of understanding complex, technical process issues and
facilitate/influence decision making.
Excellent verbal and written communication skills.
Ability to distill complex concepts into compelling, relevant
and understandable presentations is paramount.
Ability to demonstrate Workday effectively (including value,
benefits, etc.) as part of any enablement program.
The ability to work on multiple engagements and deliverables
Bachelor's degree or equivalent and relevant working experience
required. Advanced degree preferred.
- Ability to travel up to 20%
Keywords: Workday, Inc., Orem , Customer Enablement Consultant - Office Hours/Ask an Expert - Spend, Other , Orem, Utah
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