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Member Service Representative (Teller)

Company: Mountain America Credit Union
Location: Saratoga Springs
Posted on: May 1, 2021

Job Description:


Saratoga Springs Branch

25 E Crossroads Blvd
Saratoga Springs, UT 84045


Full-time; Monday - Friday 8:45am - 6:15pm; Rotating Saturdays 8:45am - 2:15pm

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.

Provides quality service by assessing, advising, and assisting credit union membership.

Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.

Educates members about MACU products and services.

Consistent focus on increasing member satisfaction and account retention.

Expected to meet production goals as a representation to help our members.

May follow up with member services on product referrals (e.g. warm calling).

Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.

Greets all members professionally.

Cash Transactions

Accurately maintains cash drawer.

Accurately and efficiently processes transactions in accordance with established policies and procedures

Assists in the opening and closing procedures of the branch

Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

Represents the credit union in a professional manner, both in dress and in actions

Keeps work area neat and clean

Responds to email/voicemail/missed calls/other communication in a timely manner

Actively participates and completes product knowledge courses

Complies with all regulations as required by law.

Performs other duties as assigned



The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


At least six months of customer service experience.


High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

To be completed during the first 60 days:

MSR Certification Package through the following:

- Mountain America University Online Training Courses

- MAU Teller Branch Checklist

- MAU Products & Services

- MAU Teller Follow-up Training

- MAU MSR Sales Certification

- MAU Annual Learning Plan

- MAU Annual Products & Services

- Everyone Is Your Customer training

Computer/Office Equipment Skills

Basic computer operating skills

Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

Type a minimum of 35 words per minute preferred


Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally

Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

There are no unusually environmental factors

Noise Environment
Moderate noise (business office with computers and printers, light traffic)


Keywords: Mountain America Credit Union, Orem , Member Service Representative (Teller), Other , Saratoga Springs, Utah

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