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Customer Relations Specialist

Company: Utah Transit Authority
Location: Orem
Posted on: April 6, 2021

Job Description:

Job SummaryMaintains operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance. Provides customers with up-to-date information about UTA service subjects; handles customer complaints; distributes transit schedules; sells fare media directly and through outlets; and works within the organization as a customer advocate to insure that concerns are addressed and responded to timely. Works closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problemsMinimum Qualifications EDUCATION/TRAINING

  • Associate's degree in Business Management or a related field. EXPERIENCE
    • Three years working with the public in customer service. Preferred experience in investigating and resolving customer complaints.
    • One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
    • Basic proficiency in MS Outlook, Word, and Excel.
    • Type 40 NWPM. Preferred ability to speak a second language.
    • To carry out essential functions of the position, a valid Utah driver's license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years.
    • This job requires an initial and annual credit check.
    • This job requires regular and predictable attendance.- OR -An equivalent combination or relevant education and experience.Pay Rate: $17.012 per hourClose Date: March 26, 2021 by 05:59 pm PI132112095

Keywords: Utah Transit Authority, Orem , Customer Relations Specialist, Other , Orem, Utah

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