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Customer Support Rep - UK

Company: SecurityMetrics
Location: Orem
Posted on: October 14, 2020

Job Description:

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team! We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!Responsibilities* Provide basic customer support and account maintenance via phone or email* Scope customers to determine their PCI Self Assessment Questionnaire type* Help customers navigate and understand the PCI Self Assessment QuestionnaireRequired Skills and Experience* Basic computer skills (i.e. typing, email, web browser)* Basic understanding of networks and network devices* Ability to troubleshoot account issues* Desire to learn and grow* Excellent written and oral communication skills* Ability to listen to, comprehend, empathize, and resolve customer's needs and concernsPreferred Skills and Experience* Familiar with PCI-DSS* Familiar with Linux* Basic understanding of HTML* Experience working in a Call Center* Experience dealing in Customer ServiceThis is a UK shift position. Schedule is 2:00am - 11:00am (MST) M-F.

Keywords: SecurityMetrics, Orem , Customer Support Rep - UK, Other , Orem, Utah

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