Implementation Specialist

Company: AppleOne
Location: Lindon
Posted on: January 26, 2026

Job Description:

Job Description Job Description Implementation Specialist Client Onboarding | Hybrid (Lindon, UT) Are you tech-savvy, client-focused, and passionate about helping businesses get up and running smoothly? We’re looking for an Implementation Specialist to join a growing Client Onboarding team dedicated to delivering a seamless, white-glove experience for new clients. This role blends technical implementation, training, and client success. You’ll work directly with clients and internal teams to integrate software, configure hardware, and ensure successful go-live experiences—all while building trusted relationships along the way. What You’ll Do Client Implementation & Onboarding Remotely install and configure hardware and software solutions Integrate solutions with third-party partner platforms Test systems to ensure full functionality and successful processing Enter and validate client account credentials Follow up post go-live to confirm success and provide additional support as needed Training & Support Train clients on integrated features, reporting tools, and analytics Provide customized training on virtual terminals, payment tools, ACH reporting, and standalone devices Educate clients on best practices tailored to their business needs Client Experience Deliver a high-touch, “white glove” onboarding experience Understand each client’s business goals, timelines, and milestones Clearly document all client interactions and maintain accurate account records Gather and relay client feedback to improve processes and outcomes Collaboration & Communication Partner closely with internal teams and external partners Communicate with clients via email and virtual meetings Participate in improving documentation and onboarding processes Compliance & Security Follow PCI procedures and verify data during client interactions Assist clients with basic PCI-related questions or route them appropriately What We’re Looking For Required Qualifications 2–3 years of implementation experience demonstrating technical support and client success (or equivalent experience) Strong troubleshooting skills on Windows and macOS Understanding of SaaS platforms, terminal services, and cloud-based software Knowledge of home and business networking (wired & wireless) Familiarity with TCP/IP, DNS, firewalls, and internet connectivity methods Ability to configure software and hardware in terminal service environments Preferred Qualifications Experience with Salesforce, Confluence, and Google Workspace Familiarity with virtual machines, distributed systems, or load-balanced environments Key Skills for Success Reliability: Consistent attendance and follow-through Professionalism: Strong communication and focus when working with clients Collaboration: Comfortable working cross-functionally and as part of a team This is not a call-center role—you’ll be the first point of contact and trusted advisor for your assigned clients. Role Details Training: 3 months onsite Work Model: Hybrid (3 days onsite / 2 days remote) after training Schedule: Monday–Friday, 8:00 AM – 5:00 PM Duration: Year-long contract with potential temp-to-hire (pending approval) Location: Lindon, UT (preferred) Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023 -06/22- 088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay - transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e- verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 1036 Company Description This company offers growth and a great group of people to work with. Company Description This company offers growth and a great group of people to work with.

Keywords: AppleOne, Orem , Implementation Specialist, IT / Software / Systems , Lindon, Utah