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Field Service Coordinator

Company: Blue Raven Solar
Location: Orem
Posted on: April 6, 2021

Job Description:

Position: Field Service Coordinator Job Level: Entry-Level Location: Orem, UT Reports to: Field Service Manager Division: Corporate FLSA Status: Non-Exempt Department: Field Service Shift: Full-time (40 hours) Position Summary: The Field Service Coordinator works directly on our Field Service team and should be able to communicate effectively with customers, contractors, installers, and co-workers. Furthermore, they should balance their time with not only taking calls, but also working on account workflows off the phone. Field Service Coordinators will own their own set of specific accounts and work that they review and complete daily. Field Service Coordinators will regularly work directly with contractors and resources in the field from the corporate office. They must create solutions with minimal direction and see them through to completion. Essential Duties: --- Update homeowners through their work order and non-standard work process--- Answer any questions and concerns a customer or contractor may have throughout their work order and non-standard process--- Review a customers account to ensure accuracy--- Leave clear & concise notes to maintain acceptable quality--- Answer phone calls, emails and texts primarily from customers, contractors and installers in a timely manner--- Communicate effectively, professionally and with great customer service--- Transfer calls to the correct people and departments--- Complete assigned audits and tasks to ensure accounts are being worked on properly--- Participate and engage in daily and weekly team/individual meetings--- Contribute ideas to process improvements Minimum Qualifications: --- Has at least a high school diploma or equivalent--- Can communicate via phone, email, and text--- Speak English clearly--- Communicate effectively, professionally, and kindly--- Multitask, manage time well, be organized, and stay busy with work-related tasks--- Be versatile and adaptable to consistent change--- Be a go-getter who is willing to take on responsibility, solve issues, and create results--- Work as a team, encourage others, and expect hard work--- Sacrifice time or energy as needed for the team Key Competencies: --- Has 1+ year(s) of customer service experience--- Helps teammates complete their duties--- Has a proven track record in problem-solving Blue Raven Solar Blue Raven Solar provides homeowners across America with a simple and affordable way to get the best solar technology while saving on their utilities. In six years, the company has gone from three to over 1,300 team members nationwide and become a top solar company in the U.S. We stick closely to our mission and values and gain satisfaction in helping our customers save money while protecting the Earth. Going solar is a complex and expensive process and we take pride in making it simple and affordable for our customers as evidenced by the thousands of 5-star online reviews we have received. $14-16 per hour

Keywords: Blue Raven Solar, Orem , Field Service Coordinator, IT / Software / Systems , Orem, Utah

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