Corporate Crisis Manager - CA, TX, NV, AZ, UT, CO - Hybrid Schedule

Company: Enterprise Services
Location: Midvale
Posted on: May 3, 2025

Job Description:

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. We are seeking an accomplished and forward-thinking Corporate Crisis Manager to join our dynamic team and lead the crisis management program under the Office of Enterprise Business Resilience. As the Corporate Crisis Manager, you will be at the forefront of ensuring the preparedness, response, and recovery of our organization during times of crisis or business disruption. Your leadership, experience and expertise will be instrumental in safeguarding our reputation, minimizing operational disruptions, and maintaining the trust of our clients and stakeholders. The successful candidate will have strong leadership and communication skills to effectively translate recovery priorities into action-oriented plans, programs, and testing strategies. The ideal candidate will be able to demonstrate strategic thinking, exceptional facilitation and coordination skills, with the ability to effectively align crisis management activities with those of the broader Enterprise Business Resilience program. This is an opportunity to drive the strategic direction of crisis management program across Zions Bancorporation, collaborating cross-functionally to deliver an effective command and control framework that helps secure the continued success of the organization. If you possess a strategic mindset, a passion for leading teams during high-stakes situations, and a commitment to safeguarding our institution's reputation and stability, we invite you to apply and be a catalyst for resilience in the face of adversity. This role offers a 3/2 Hybrid work schedule and may be in Salt Lake City, Phoenix, Denver, Houston, Los Angeles, or Las Vegas. Responsibilities:

• Create and implement comprehensive crisis management strategies that encompass various potential scenarios, ensuring our ability to effectively respond and recover. Collaborate with executive leadership to align crisis strategies with the overall business objectives.
• Respond in the midst of stressful circumstances created by crisis events, effectively leading and supporting senior and executive leaders through difficult and challenging situations.
• Lead the creation of crisis response plans, protocols, and playbooks that are agile, effective, and adaptable to evolving situations.
• Organize regular crisis simulations and training exercises to ensure our teams are equipped to respond with confidence under high-pressure situations.
• Serve as a focal point for crisis management efforts, liaising with IT, legal, communications, HR, and other relevant departments. Foster collaborative relationships to ensure a coordinated and cohesive response during crisis events.
• Develop a corporate crisis management training and exercise platform to drive awareness, assess capabilities, elevate operational preparedness, and identify opportunities for improvement.
• Conduct thorough risk assessments to identify potential crisis triggers, vulnerabilities, and emerging threats. Develop strategies to proactively mitigate risks and enhance our organization's overall resilience.
• Lead the response to crisis events, coordinating with teams to execute predefined protocols. Provide real-time guidance, assess evolving situations, and make strategic decisions to minimize impact and ensure swift recovery.
• Manage crisis communications, both internally and externally, to provide accurate, timely, and transparent information. Collaborate with the communications team to develop effective messaging that maintains trust and transparency.
• Drive after action efforts to analyze the effectiveness of crisis response efforts. Use data-driven insights to identify opportunities for improvement and implement actionable strategies to enhance our crisis management capabilities.
• Deliver executive reporting on the state of the crisis management program, initiatives underway, and lessons learned.
• Maintain awareness of regulatory requirements and industry standards related to crisis management and business continuity. Ensure our crisis management plans adhere to relevant regulations and guidelines. Qualifications:
  • Bachelor's degree in Business, Risk Management, Communications, or related field.
  • Proven experience with 6 years in crisis management leadership, business continuity, emergency and incident and crisis planning and response.
  • Extensive knowledge of crisis management frameworks, methodologies, and best practices.
  • Strong understanding of risk assessment, analysis, and mitigation strategies.
  • Expert analytical, leadership, organizational, communication skills, both verbal and written.
  • Excellent decision-making skills and the ability to remain composed under pressure.
  • Exceptional communication skills, with the ability to convey complex information clearly and confidently.
  • Strong leadership and team management abilities, with a proven track record of guiding cross-functional teams during crisis events.
  • Proficient in stakeholder management and maintaining positive relationships with clients, regulators, and other stakeholders.
  • Experience in developing crisis communications and coordinating with media relations during high-stress situations.
  • High level of adaptability and flexibility to navigate rapidly changing environments.
  • A combination of education and experience may meet qualifications. Salary Range
    • This position is eligible to earn a base salary in the range of $110,000 - $145,000 annually depending on job-related factors such as level of experience and location Benefits:
      • Medical, Dental and Vision Insurance - START DAY ONE!
      • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
      • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
      • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
      • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
      • Mental health benefits including coaching and therapy sessions.
      • Tuition Reimbursement for qualifying employees

Keywords: Enterprise Services, Orem , Corporate Crisis Manager - CA, TX, NV, AZ, UT, CO - Hybrid Schedule, Executive , Midvale, Utah