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Events Manager & Customer Advocacy

Company: GoReact
Location: Orem
Posted on: September 15, 2023

Job Description:

Manager, Events and Customer Advocacy

Come join an awesome team that's changing the way people learn all over the world. We look for bright, dedicated people, and we give them space to do their best work. GoReact is a Top Workplaces company and one of the fastest-growing companies in Utah-we need you to help us continue that success!

GoReact is the #1 tool for skills-based learning used in over 800 colleges and universities across the world. More than 80% of college graduates think they have the skills to be successful, but only 41% of employers agree with them. Our tools are used for teaching skills in communication, language training, teacher education, healthcare professions, performing arts, and more.

One of the biggest keys to our success is the strength of our team. To support our growth, we're hiring a Manager, Events & Customer Advocacy to oversee and organize events and customer marketing for GoReact.

We are searching for an enthusiastic Manager, Events & Customer Advocacy with a "can-do" attitude to assist our organization in hosting in-person and virtual events that enhance our organization's image, improve client loyalty, and enhance our brand-to-client experience. The Manager, Events & Customer Advocacy will be tasked with planning and managing our events' calendar, assisting with event marketing, building customer advocacy, networking, and delivering on objectives. Your creativity, organizational skills, and vision will assist our organization in amplifying brand visibility, enhancing client and employee relations, and improving our organization's growth through events that effectively communicate business strategy and brand personality.

Primary Duties and Responsibilities

Event Planning and Management

  • Manage all aspects of an event from pre-planning, determining resource needs, pre-event marketing, and on-site coordination, to post-event follow-up for both in-person and virtual events
  • Understand requirements and details of each event
  • Plan annual virtual conference
  • Collaborate with internal stakeholders, including Sales, on overall event plan and communicate event details and logistics
  • Seek out and develop relationships with new organizations based on company goals
  • Plan and organize events with attention to financial and time constraints
  • Travel to events as needed to help with set-up, networking and event logistics
  • Book venues and schedule speakers, as needed
  • Meet with Sales and partner associations and coordinate with them regularly
  • Order supplies needed for events and ensure items arrive in a timely fashion
  • Negotiate with vendors to achieve the most favorable terms
  • Manage all event operations (booth shipment and setup, pre- and post-event promotion, logistics)
  • Plan event budget and track the overall event expenses regularly
  • Offer solutions to resolve problems in a timely manner
  • Evaluate event's success and submit reports Webinars and Virtual Events
    • Work with the program manager, Sales and Customer Success to source webinar and event presenters
    • Coordinate scheduling, deliverables, and logistics with webinar presenters
    • Work with the program manager and presenters to develop webinar descriptions and promotional materials
    • Moderate webinar rehearsals and live webinars Customer Advocacy
      • Lead and manage customer engagement and communication programs, such as in-person and virtual events, annual conferences, and champion programs.
      • Create and manage customer champion communication
      • Work with Customer Success, Sales, and Business Development to identify key customers that can act as a marketing channel through case studies, speaking opportunities, etc. Corporate Event Planning
        • Work with the HR Manager on the development of GoReact's employee events and involvements
        • Provide recommendations for approach, budget, venues and creative direction of employee events
        • Coordinate venue management, caterers, and contractors for company events
        • Craft internal communications for corporate event planning Required experience, knowledge, skills, and abilities:
          • 5 years of experience as event coordinator, manager or similar role
          • Portfolio of successful events, including virtual events
          • Must be a solid writer with strong communication skills
          • Proficient in Google Suite and MS Office
          • Excellent vendor management skills
          • Knowledge of marketing best practices
          • Sense of ownership and pride in your performance and its impact on company's success
          • Good time-management skills
          • Great interpersonal and communication skills
          • The ability to work effectively in collaboration with others is a must
          • Exceptional ROI-tracking skills, able to prove what is-or isn't-working
          • Comfortable using Salesforce and HubSpot
          • Proactive and willing to jump in wherever needed
          • And a good sense of humor is always welcome! Benefits and perks
            • Great health benefit, including HSA option (with company contribution), dental, and vision
            • 401(k)
            • Life, short-term disability, and long-term disability insurance
            • Flexible time-off vacation package
            • Full suite of remote working tools and processes
            • Entire Christmas week off for company closure annually (Dec 24-Jan 1)
            • Dinner plan: Please be home for dinner with your family
            • No jerks in the building, just smart, great people to work with every single day

              This is a full-time position, and we will happily pay the right person well for their skills. Submit your exceptional qualifications to us, and we'll tell you more about this awesome opportunity.

Keywords: GoReact, Orem , Events Manager & Customer Advocacy, Executive , Orem, Utah

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