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Launch Manager

Company: DirectScale
Location: Orem
Posted on: August 4, 2022

Job Description:

Job DescriptionWorking for DirectScaleDirectScale builds software for the direct and social sales industry. We believe that best-in-class customer experience starts with the best-in-class employee experience. That's why people, relationships, and building things together are top priorities. We're a team of optimists and truth-seekers, believing challenges are opportunities to do even better. Our teams are built to be autonomous at every level in order to have more efficient processes and foster stronger personal growth. And we like to think we're pretty fun, too.Our core value "we are always improving" guides our hiring decisions as we seek for candidates who add to our culture. We hire people who know that working collaboratively helps us win together. At DirectScale we believe all of our employees have the opportunity to lead, we are looking for someone who constantly empowers, improves, and leads those around them. If you feel you would be a good candidate for this position but do not possess the necessary requirements or experience please apply. Our success is derived by our commitment to our culture and in hiring in alignment with the following:

  • We are owners
  • We are bold optimists
  • We are always improving Job DescriptionAs a Launch Manager, you are responsible for ensuring our clients are excited and know how to properly use our tools from the beginning. Collaborating with new clients, you will create a launch plan that is individual to their specific needs and assist them along their journey to launching a system they are proud of because they did it themselves. As a paid service, you provide exceptional levels of guidance and counsel, strengthen client relations, and inspire our clients to continue to grow with DirectScale. Responsibilities:
    • Assist clients throughout their implementation journey to provide guidance and direction to ensure a successful launch.
    • Provide technical consultation to match the right DirectScale tools to solve unique and complex business problems.
    • Evaluate system configurations to identify improvements and deliver constructive feedback in a professional manner.
    • Effectively communicate and document the recommendations and pathways that meet the specific needs of each client's individual launch plan.
    • Collaborate with Developer Consultants and Solution Architects to craft solutions that extend the platform.
    • Manage relationships with 3rd party partners & manage custom development projects for customer launches
    • Enthusiastically evangelize the use of the wide array of tools on the DirectScale platform.
    • Become a subject matter expert on all DirectScale tools and stay up to date on all product enhancements.
    • Become a subject matter expert on the Direct Selling industry business practices.Role Qualifications:
      • Managed customer launch projects
      • Experience in running or participating in project management procedures
      • Proven experience of gaining a deep understanding of technical tools quickly.
      • Positive energy to build excitement around empowering clients to utilize the DirectScale tools.
      • Ability to think outside of the box and get creative with solutions.
      • Clear communication skills with strong customer service and/or sales background.
      • Strong empathy towards clients who have difficult challenges by seeking to understand and fostering a positive experience.
      • Ability to work independently with little direction or guidance.
      • Direct selling experience is a huge plusBenefits and Perks:
        • Benefits - Medical (including company HSA contribution), Dental, Vision, Life
        • Flexible schedule, including work from home options
        • Vasa Membership
        • Paid Holidays
        • Unlimited (but balanced) PTO
        • A fun, casual workplace
        • All the snacks and drinks you could ever want
        • Company movie outings
        • Awesome company parties
        • Corporate Sundance passes
        • Utah Jazz tickets Powered by JazzHRwOzZSuvyEF

Keywords: DirectScale, Orem , Launch Manager, Executive , Orem, Utah

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