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Branch Manager

Company: Doma
Location: Orem
Posted on: June 20, 2022

Job Description:

Build the solution that transforms the real estate industry!Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the world.About UsDoma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction.Our Values

  • Customer Obsessed - We always put our customers first.
  • Solution Driven - We solve problems that other people are afraid to.
  • People leaders - We grow all of our people into leaders.
  • One Team - We believe inclusion and teamwork produce the best results.
  • Direct with Respect - We communicate with honesty and respect to our colleagues, customers, and partners. Responsibilities
    • Maintain confidentiality regarding personnel matters, transactions and corporate intelligence and intellectual property
    • Assist with company change management protocols to support the company vision and goals
    • Maintain staffing schedules to provide adequate coverage at all times and communicate staffing needs to their supervisor
    • Monitor and manage associate attendance for company required training and development
    • Responsible for supervising direct reports and for personnel compliance with payroll policy administration and company policies and procedures
    • Coach and develop associates regarding service expectations including requirements under policies and procedures, products, software applications, systems and banking transactions.
    • Encourage collaboration between the branch staff and sales team to meet company values
    • Collaborate with other managers who provide support services to provide optimal customer experience
    • Collaborate/participate with the sales team/Sales Division
    • Collaborate with Compliance, Audit and Escrow File Review team
    • Evaluate employee performance and plan for compensation actions in accordance with that performance review per company guidelines; Provide developmental opportunities through identification of internal and external training opportunities
    • Facilitate regular employee meetings to discuss company and individual goals, disseminate company information, discuss operational issues, etc.
    • Delegate work according to employee's abilities and skills
    • Participate in investigations, personnel meetings, counseling meetings, performance evaluation meetings, as necessary
    • Participate and collaborate with managing directors to support recruiting efforts and selection tools/processes to build organizational talent
    • Responsible for successful onboarding of associates
    • Act as liaison between associates and Corporate Human Resources
    • Responsible for generating or updating personnel information to Corporate Human Resources for all associates
    • Responsible for Office Services, including maintaining office equipment; purchasing office supplies.
    • Responsible for Monthly Aged Trial Balance; Reviews reporting and follows up with the teams to ensure Held Funds and outstanding checks are processed timely
    • Responsible for handling of incoming customer service complaints and process in accordance with company guidelines
    • Optional: Function as Escrow OfficerExperience/Requirements
      • Five years responsible Escrow Closer experience and broad title knowledge
      • Demonstrated supervisory skills
      • Professional communication skills
      • Capable of processing standard sale and loan only escrows without assistance
      • Ability to attract and maintain acceptable base of customers
      • Ability to prioritize, handling multiple tasks and meeting deadlines
      • Ability to resolve escrow problems
      • Computer proficiency, general administrative skills and clerical skillsWe want the work you do here to be the best work of your life.We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
        • Our passionate, capable team will always be our #1 benefit
          • We are proud of the team we have built so far, and we are excited about the team we have yet to add
          • Learn something new every day
          • Get more done than you would anywhere else
          • Competitive salaries
          • Top-of-the-line computer equipment
          • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family's needs
          • Paid Time Off
          • Health & Dependent Care Flexible Spending Accounts (FSA)
          • Short Term & Long Term Disability
          • Commuter Flexible Spending Account (i.e. Transit or Parking)
          • Supplemental Life and AD&D Insurance
          • Auto & Home Insurance Group Life Insurance
          • Pet Insurance We believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Doma, Orem , Branch Manager, Executive , Orem, Utah

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