Supplier Success Representative, Worker Management

Company: Avetta, LLC
Location: Orem
Posted on: January 9, 2021

Job Description:

SUMMARYThe Supplier Success Professional for Worker Management will assist in developing and maintaining a world-class prequalification and Learning Management System (LMS) for clients, suppliers and contract workers while being the first point of contact for all Avetta customers.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat if applicable
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta's culture
• Perform other duties as assigned
• May be required to attend training, meetings, or seminars
• Delight and ensure customer satisfaction MINIMUM QUALIFICATIONS:
  • Call center experience is a plus
  • Excellent communication skill - both written and orally
  • Working PC knowledge, windows preferred and related applications
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Ability to learn and apply new information or skills METRICS THAT MATTER:
    • Customer Satisfaction (CSAT) Survey Scores
    • Number of calls, chats and cases as defined by department
    • Quality Scores
    • Adherence & Productivity
    • Regular and Predictive Attendance

Keywords: Avetta, LLC, Orem , Supplier Success Representative, Worker Management, Executive , Orem, Utah