Field Service Technician

Company: Pillar To Post
Location: Orem
Posted on: May 27, 2023

Job Description:

JOB OVERVIEW The responsibilities of a Field Services Technician require a broad range of abilities, including -the interpersonal skills to communicate findings both verbally and in a written report format. This position will report to the business owner and work with additional team members to achieve a high level of customer satisfaction as well as revenue goals and standards of practice. This role will be responsible to help the owner expand and promote these services to new audiences as well as develop -additional services for the company to offer to their customer base. The ideal person will be responsible for the success of these services and this division of the company. As the demand for these services expand, this position will involve hiring and managing other technicians. - PRIMARY RESPONSIBILITIES AND ACCOUNTABILIITES:

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• Coordinate placement and pickup of specialized testing equipment
  
• Perform all functions of on-site sewage inspection
  
• Obtain water, mold and other environmental samples following established protocols
  
• Deliver all samples to appropriate laboratories/delivery agencies
  
• Convey all findings in a professional manner using proper grammar and punctuation
  
• Communicate professionally with homeowners, customers as well as team members
  
• Maintain accurate records of all services performed
  
• Maintain a strong sense of time management to ensure all appointments are arrived at 15 minutes prior to scheduled start time and completed within the allotted time frame
  
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  Complete all paperwork and follow established company procedures from -initiation through completion of all tests and/or inspections
  
  
• Organize, manage and participate in marketing plans to promote services to other audiences
  
• Oversee and manage the success of the field services division -
  
• Responsible for all company issued equipment
  JOB SPECIFICATIONS:
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  • Basic knowledge of residential home systems and components
    
  • Previous service business experience preferred
    
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    Proven ability to achieve professional goals -
    
  • Ability to create, compose, and edit written materials
    
  • Ability to resolve problems, conflict, and complex communications issues
    
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    Ability to deal with a variety of emotions and frustrations from the home buyer. -This requires emotional maturity and stability on the part of the technician.
    
    
  • Strong interpersonal and communication skills
    
  • Strong time management, multi-tasking and organizational skills
    
  • Maintain a professional appearance and provide a positive company image to the public
    
  • Requires significant local travel to current and potential clients. This requires the possession of a valid state driver's license
    
  • Willingness to work a flexible schedule (this may include -Saturdays and evenings)
    
  • Pass all assessments administered during the hiring process
    
  • Complete - successfully pass all state-required and Company recommended training.
    
  • Maintain required/recommended certifications throughout the course of employment
    
  • Personality: Self-driven, results-oriented with a positive mental outlook and a clear focus on quality and customer service. Mature, credible, and comfortable in dealing with a variety of customers. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Always presentable and businesslike. Able to get along with others and be a team-player.
    
  • Computer Skills: Proficient computer skills particularly internet and email (both PC computer and iPad). -
    
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    Media Skills: Proficient with current social media and communication platforms including Facebook, Instagram, YouTube, etc. -
    
    
  • Literacy and Numeracy: Able to analyze air and water quality testing results, understand information located on various equipment and/or appliance labels. Must be a competent writer
    WORKING CONDITIONS:
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      Working conditions may require this position to work in the extreme heat or cold -
      
    • May be required to work in the rain
      
    • Required to walk on roofs, enter attics, or crawl under homes
      
    • Required to carry equipment up ladders, on roofs, into basements, etc. (30-50lbs)
      
    • Must have the ability to climb ladders and maneuver in tight spaces
      
    • Must be able to stand for long periods of time
      
    • May be required to work weekends and evenings
      
    • This position will require local travel (driving from location to location) up to 100 miles
      
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      Personal vehicle will be required to fulfill the requirement of this position
      

Keywords: Pillar To Post, Orem , Field Service Technician, Engineering , Orem, Utah