Hospitality Manager

Company: Serenity Mental Health Centers
Location: Salt Lake City
Posted on: February 13, 2026

Job Description:

Job Description Job Description Hospitality Manager – Mental Health Clinic Location: Holladay, UT Employment Type: Full-Time Compensation: $70-80k annually and bonus incentives Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes. About the Role Own the daily operations of a high-volume mental health clinic Lead, coach, and hold teams accountable to performance and service standards Ensure every patient experience feels welcoming, efficient, and professional No healthcare experience required — we provide comprehensive training. Key Responsibilities Oversee day-to-day clinic operations, workflow, and patient flow Coach and develop staff to consistently meet KPIs and service expectations Monitor metrics related to scheduling efficiency, volume, and patient experience Address operational challenges quickly while maintaining professionalism and empathy Improve processes to reduce waste and increase efficiency Educate patients on services and support a concierge-level experience Gather and act on patient and team feedback to continuously improve operations Requirements (Must-Haves) 3 years of leadership or operations experience in a high-volume environment Proven experience managing KPIs and having direct performance conversations Strong communication skills with both people and numbers Ability to take ownership of outcomes, decisions, and team performance Comfort working in a fast-paced, metric-driven setting Nice-to-Haves Experience in healthcare, behavioral health, hospitality, or service leadership Relationship-based sales or customer experience background Experience leading teams through growth or change Pay & Benefits $70-80k annually and bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidays About Serenity Healthcare Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Keywords: Serenity Mental Health Centers, Orem , Hospitality Manager, Healthcare , Salt Lake City, Utah